Field Service Analyst - DCGS-A Fixed *SIGN-ON BONUS*

Job Locations US-HI-Fort Shafter
Business Unit
TS/SCI Required
Location : Location
US-HI-Fort Shafter


i3 is seeking a Field Service Analyst to be located at Ft. Shafter, Hawaii. 


  • Provide technical support for computer hardware and software, networks, system administration and implementation of new equipment.
  • Perform baseline software load of new computers, replacement computers and configure for customer use.
  • Perform administration of active directory including creating and updating computer accounts.
  • Replace, install, test and maintain MFWS client hardware for various operating systems and networks.
  • Provide training to military technical support personnel on the different techniques for software installation, troubleshooting and repairing problems on MS operating systems via phone, remotely or in person.
  • Ensures all DCGS-A MFWS are fully functional on a daily basis through preventative maintenance, monitoring, and anomaly resolution.
  • Performs applicable scans and manual checks to ensure applications and software are in compliance with Army mandate IAVA requirements
  • Performs baseline operating system and application patching as directed through Configuration management/Release management activities on DCGS-A V3 client systems.
  • Provides assistance for all systems that may be integrated on the MFWS regardless of the Program of Record and contract that the systems may fall under. Ensures FSR for select POR client systems are notified if a defect is noted.
  • Assist in ensuring local Intelligence Electronic Warfare (IEW) technicians are educated on the physical configuration of the DCGS-A MFWS enabling them to perform educated troubleshooting actions with regard to the interoperable component of the MFWS.
  • Assist local IEW logistics personnel in maintaining accountability for installation, upgrade, and turn in materials pertaining to the DCGS-A MFWS. May be required to move equipment and document locations based on guidance from the customer.
  • Provides input to local IEW management to establish and maintain an MFWS status tracking mechanism. This Mechanism will allow for accurate status information per MFWS within the customer site.
  • Maintains elevate user rights priveledges in order to assist other POR FSR and IEW technical personnel in joining systems to the applicable domains.
  • Assist the site Release manager in maintaining a repository for all software that is utilized on the MFWS.
  • Assist the site Release manager in maintaining a repository of applicable system images. This repository at a minimum will have an image built upon the latest version of software approved for customer release and an image built from the previously approved and release baseline.
  • May be required to provide limited hardware support if no software issues are pending or on a case by case basis as directed by the site sustainment manager. This action is not included in the MFWS FSR statement of work (SOW) but is expected on a daily basis to ensure mission success.
  • Provides guidance and MFWS operations support to the following POR FSRs; BATS, FUSION Brain, DIB, IEC, DTW, ACE BLK II, and Single Source.


Mandatory Skills:

  • Comptia Security+ CE 
  • Must possess an active DOD TS/SCI security clearance
  • Minimum Computing Environment: Server +
  • Prefered Computing Environment:
    • Microsoft Certified System Adminsitrator (MCSA)
    • Microsoft Certified Technology Specialist (MCTS) (Clients)70-680
    • Microsoft Certified Technology Specialist (MCTS) (Server): 70-642 or 70-643

Other Preferred Skills:

  • DCGS-A V3.x administration
  • Microsoft Windows 7 and/or 10 administration
  • General computer cabling concepts and techniques
  • Windows 7 and/or 10 administration
  • General computer cabling concepts and techniques
  • Video display resolution configuration
  • Client system imaging/configuration via Ghost cast server
  • Active Directory structure and object management


*A generous sign-on bonus is offered for this position*


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